Busse's Lock Service provides 24 Hour Emergency services which in include commercial, residential, automotive, industrial and institutional locksmith and safe and vault services

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I have lost the keys and/or the combination to my safe or lockbox.

What should I do?

You will need to contact us or a locksmith in your area for a specific recommendation. Try to have the following information on hand:

1) Record the brand name, model # and serial number of the safe or box and the lock (these may be different).

2) Know whether the safe or box is locked or open, and whether it is portable.

3) Know whether the safe or box locks with a key, a mechanical dial, an electronic keypad, or a combination of the above.  If there are both a keyhole and a dial, note whether the keyhole is in the dial, or separate.

4) If it is a gun-safe that you purchased at a sporting-goods store, look for a set of numbers and/or letters on the face of the lock.  You may be able to get a key by code.

After you provide the locksmith with this information, he or she will be able to tell you how best to proceed.  In some cases, they may be able to obtain the keys and/or combination from the manufacturer.  Expect to provide proof of ownership of the unit.  If no documentation is available, the locksmith may insist on delivering the information and keys, and verifying your identity and control of the safe at that time. If you have a safe with a dial or electronic keypad that is open, you will need to either take the door or safe to the locksmith or, if that is not practical, you will need a service call.  If the safe is good quality and is locked shut, you may be in for a costly safe penetration.  This can cost anywhere from a few hundred dollars to thousands of dollars.  Once the locksmith has the brand and serial number, he or she should be able to give you an estimate.  Expect your ID and credentials to be carefully scrutinized before work commences.  Also, the process of penetrating a safe can be disruptive if the safe must be serviced in its installed location.  In the worst cases, you can expect 2 technicians with noisy drills underfoot for one or more days.  And that doesn’t include restoring the safe after it’s open...


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